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Submit to the ANO

As a result of complaints received, the Aircraft Noise Ombudsman (ANO) has decided to launch a multiple complaints review as provided for in clause 47 of the ANO charter.

If your complaint is about the aircraft noise you are currently experiencing you should first make your complaint directly to Airservices Australia (ASA). The ANO can review Airservices’ handling of your complaint only after Airservices has been given the opportunity to respond to you. 

If you are concerned about the notice you were given of the potential impact; the extent to which you were consulted about the new flight paths or any other aspect of Airservices’ community engagement before implementation of the flight paths you may complain directly to the ANO providing details of your concerns about these issues. Email your statement to the Aircraft Noise Ombudsman at ano@ano.gov.au.

More information about how to complain to the ANO can be found at www.ano.gov.au.

Write to your elected representative

Airports are a federal issue and are the responsibility of the Federal Minister for Transport – currently Hon Michael McCormack MP. But your state MP and your local councillors also have a part to play as the Queensland Government and councils were involved in the process of establishing a new runway at Brisbane Airport.

We strongly recommend you engage with all levels of government to tell your representatives how this issue is impact you. Share your personal story and how the new flight paths have impacted you.

You can find your Federal electorate here.

You can find your Queensland electorate and council ward here.

Lodge formal complaints

You can complain to Brisbane Airport Corporation, who were responsible for the community engagement for the new parallel runway, here.

BAC will usually refer you to the Airservices Australia’s Noise Complaints and Information Service (NCIS). You can submit complaints in two ways: (a) by following the instructions here, or; (b) by using WebTrak – a web-based map interface that allows you to track the flight activity into and out of Brisbane Airport, along with information about each aircraft. You can also click on an aircraft to report it and submit a complaint directly to Airservices Australia’s NCIS team. Find out more on our FAQ page.

Take our survey

We want to know how you’ve been affected so we can understand the true impacts of the new flight paths on the Brisbane community. We’ll use what you tell us when we seek change with Brisbane Airport Corporation, the ANO, AsA and others. You can choose to remain anonymous and your data will not be used for any other purpose.